Performance statistics

ADAllen Pharma entered the clinical trial materials market because standard wholesalers were failing to meet the stringent requirements of clinical trial managers. We base our business on two imperatives:

Meeting our customers' specific materials requirements
Meeting their service expectations

Customers tell us that accuracy is the most important factor in choosing a comparator supplier. To guarantee our service, we constantly measure our performance against the three parameters of accuracy, reliability and responsiveness through customer feedback.

After each delivery we ask our customers to complete a simple five question survey relating to the product, the delivery and the documentation
These surveys show that over the last two years we have achieved over 97% conformance with customer requirements, compared with 70-85% conformance for wholesalers as a whole

Some recent feedback comments from customers:

"I am extremely pleased and impressed with the level of service received. I was kept informed throughout the whole process, and the delivery did not drift from the agreed date."

"Once again my order was received in a very timely manner. Excellent service as usual."

"ADAllen Pharma provided a good service at a reasonable price. Flawlessly executed."