How we operate

We believe that the success of a clinical trial is dependent on several key factors - being reliable, accurate, responsive, delivering quality and maintaining confidentiality at all times.

Reliable

To us, this means consistent repetition of excellent performance, which we achieve by:

Full compliance with carefully designed and validated standard operating procedures (SOPs)
Treating every customer's order with the same level of care and confidentiality
Keeping customers informed of the progress of their enquiries or orders
Passing on critical information quickly to customers
Providing market information on products
Continual auditing of our performance

Accurate

We strive for 100% accuracy on every delivery, as we know that any inaccuracy means extra cost for customer and supplier alike. To achieve this:

Orders are thoroughly peer checked at every stage in the order and delivery process
Every member of our project team has a personal objective of 100% accuracy on 100% of deliveries

See our case studies for examples.

Responsive

We aim to respond to all requests within 24 hours
When goods are ready, we undertake to deliver to the destination of your choice and at a time to suit you

Quality

Our aim is to provide consistent quality of both the materials and service we supply. To assure this:

We source the whole of each order from the same batch whenever possible
We ensure that all materials we supply have the longest possible expiry dates
Our warehouse is temperature controlled with cold room storage facilities
We are UK Government approved, holding a Wholesale Dealer's Licence from the Medicines and Healthcare products Regulatory Agency (MHRA) and a Home Office Licence for the supply of Controlled Drugs
Our facilities are open to inspection by clients, as well as being regularly inspected by the UK licensing authority
We are fully compliant with the EU Clinical Trial Directive and UK and international standards for Good Distribution Practice (GDP), Quality Assurance (QA) and Service Level Agreements (SLAs)

Confidentiality

We understand the absolute need for confidentiality in clinical trials; please click here to see our confidentiality policy.